Shipping policy

SHIPPING POLICY

Effective Date: 08/18/2026

This Shipping Policy applies to orders placed through the IMI Defense™ LLC U.S. website.

IMI Defense™ LLC ships firearm accessories, tactical equipment, and related products to eligible locations within the United States. Orders may be fulfilled and shipped by a third-party logistics provider on behalf of IMI Defense™ LLC.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during periods of unusually high order volume, product launches, holidays, severe weather, or other circumstances outside our reasonable control.

Processing time is separate from carrier transit time.

SHIPPING DESTINATIONS

IMI Defense™ LLC currently ships to eligible addresses within the United States.

We do not ship products to locations where the sale, shipment, receipt, possession, or use of the product would violate applicable federal, state, or local law.

Certain products may be subject to state or local shipping restrictions. Availability of a product on the Website does not guarantee that the product can legally be shipped to every jurisdiction.

Customers are responsible for ensuring that products they order may lawfully be purchased, received, possessed, and used in their jurisdiction.

IMI Defense™ LLC reserves the right to refuse or cancel any order that cannot legally or reasonably be shipped to the requested destination.

RESTRICTED PRODUCTS AND LOCATIONS

Because laws governing firearm accessories and components vary by jurisdiction and may change, shipping restrictions may differ depending on the specific product being ordered.

IMI Defense™ LLC may restrict shipment of certain products to particular states, municipalities, or other jurisdictions when required by applicable law or regulation.

Any applicable shipping restrictions may be identified on the product page, during checkout, or through other notices provided by IMI Defense™ LLC.

An order may be canceled if we determine after submission that the product cannot lawfully be shipped to the destination provided.

If IMI Defense™ LLC cancels an order for legal or regulatory reasons before shipment, amounts collected for the canceled products will be refunded to the original payment method.

SHIPPING METHODS AND CARRIERS

Orders may be shipped using established national or regional carriers, including UPS, FedEx, USPS, or other qualified shipping providers, depending on the destination, product, service selected, and fulfillment requirements.

Available shipping methods and applicable shipping charges will be displayed during checkout when available.

IMI Defense™ LLC and its fulfillment providers reserve the right to select or substitute an appropriate carrier or comparable shipping service when necessary to complete delivery.

SHIPPING RATES

Shipping charges are calculated based on factors that may include:

Order size and weight;
Shipping destination;
Selected shipping method;
Carrier rates; and
Applicable fulfillment requirements.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

Any promotional free-shipping offers or reduced shipping rates are subject to the terms disclosed with the applicable promotion.

DELIVERY TIMES

Estimated delivery times displayed during checkout or provided by a shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

Carrier transit time begins after an order has been processed and transferred to the carrier.

IMI Defense™ LLC is not responsible for carrier delays resulting from weather, natural disasters, transportation disruptions, incorrect addresses, carrier operating conditions, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information is available, customers will generally receive a shipping confirmation containing the applicable tracking information after the order has been shipped.

Tracking information may require additional time to become active after a shipping label has been created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you discover an address error before shipment, contact IMI Defense™ Customer Service as soon as possible at support@imidefenseusa.com

We cannot guarantee that an address can be changed after an order has entered the fulfillment process.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

LOST SHIPMENTS

If tracking information indicates that a shipment has not been delivered within a reasonable period after its expected delivery date, please contact IMI Defense™ Customer Service at support@imidefenseusa.com

IMI Defense™ LLC will work with the applicable carrier or fulfillment provider to investigate the shipment.

Depending on the results of the investigation and the circumstances involved, IMI Defense™ LLC may replace the order, issue a refund, or provide another appropriate resolution.

Customers may be required to cooperate with carrier investigations or provide information reasonably necessary to resolve a lost-shipment claim.

DAMAGED SHIPMENTS

Customers should inspect their order promptly upon delivery.

If an order arrives damaged in transit, please contact IMI Defense™ Customer Service as soon as reasonably possible and provide:

Your order number;
A description of the damage;
Photographs of the damaged product;
Photographs of the shipping packaging; and
Any other information reasonably requested to process the claim.

Please retain the product and original shipping packaging until the claim has been resolved.

For verified shipping damage, IMI Defense™ LLC will provide an appropriate resolution, which may include replacement or refund.

PACKAGES MARKED DELIVERED

If carrier tracking indicates that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any location identified in the carrier's delivery information.

If the package still cannot be located, contact IMI Defense™ Customer Service so that we can assist with determining the appropriate next steps.

A carrier's “delivered” status does not automatically determine the outcome of a claim. IMI Defense™ LLC may investigate the circumstances with the carrier before issuing a replacement or refund.

REFUSED AND UNDELIVERABLE SHIPMENTS

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, inability of the carrier to complete delivery, or other circumstances caused by the customer may be subject to additional shipping charges.

Any refund for an eligible returned shipment may exclude original shipping charges and reasonable return shipping costs, except where prohibited by applicable law.

ORDER CANCELLATIONS

Orders may be canceled before shipment in accordance with the IMI Defense™ LLC Refund, Cancellation & Return Policy.

Once an order has shipped, it cannot be canceled and must be handled in accordance with the applicable return policy.

INTERNATIONAL SHIPPING

Unless expressly stated otherwise on the Website, the IMI Defense™ LLC U.S. online store currently fulfills orders for delivery within the United States only.

THIRD-PARTY FULFILLMENT

IMI Defense™ LLC may use third-party warehousing, fulfillment, logistics, and shipping providers to store inventory, process orders, and deliver products.

The use of a third-party fulfillment provider does not change the customer's purchase relationship with IMI Defense™ LLC for orders placed directly through the IMI Defense™ U.S. website.